Our A/C went out on Labor Day; we called 4 Points AC and Heating. They sent someone out right away even though it was a holiday. The technician was very friendly and knowledgeable; he gave us a quick diagnosis. He sat down with us to give us a few options. We decided to replace our AC and Heating unit. They even waived our service call fee! Their team was so professional and courteous; they went above and beyond for us. We highly recommend 4 Points for their hard work and skill! Our new system works great!!
AC went out at 6pm the day before. They showed up on time and offered several options for repair and explained the warranty. Quick and responsive. Thank you would use them again.
Great service. The technicians were professional and efficient. Pricing was competitive. I highly recommend 4 Points AC and Heating.
Living in the inland empire gets quite hot! Today our AC unit went out and we decided to give 4 Points AC a call. They sent a technician out by the name of Antonio the same day. He was able to get our AC unit up and running. Our AC unit needed parts replaced because the prior parts were damaged. He was able to go pick up the parts and come back and repair. His service was above and beyond and now our AC is up and running! Thank you Antonio for your exceptional customer service. We are very happy customers! We will definitely be using 4 Points AC for all of our AC services.
Outstanding customer service! They notify prior to arrival and send a message with the technician’s picture. Office staff and field staff are highly professional. This company would be perfect if their prices were less.
I recommend 4 points AC and heating to anyone that doesn’t want to bother with their HVAC. These guys service all my units, and since I have a service contract with them, if I have a problem they show up the same day or the next. Just yesterday I reported a problem with one of my units, they showed up a couple of hours later and told me I needed a part replaced. Since I have a contract with them they gave me a discount price, in total, the price was very reasonable. I travel for work and the fact that I know that if something happens I don’t have to worry about my house getting to 100 degrees. I don’t think I’ll ever change companies as long as I’m in the IE. Thanks, Daniel, Elizabeth, and the rest of the 4 Points team.
After many years of using window ACs to try and cool my home I finally decided to install an AC system, I stopped by the office and requested an appointment for an estimate and the products they installed, the young lady was friendly and helped set up an in home appointment within a week. As scheduled, the representative arrived and discussed the options available, and what was required for my size home, he also discussed financing. At no time was I treated as a fool, which other reps from other installers had made me feel, he gave me a set price for what I required, set up the financing, and set a start date 3 days later, expecting to be completed in 2 days. First to arrive was the electrician, set up the electrical, then the installers, they were polite respectful and hard working, they installed the units inside and out, and completed the job on the second day. Today has been a hot day here in San Berdo, but, cool inside my home, AC is working great, able to sleep comfortably, we’re very happy with the fast, quality service provided, I’ve recommended this company to a couple of friends, these people were great to deal with.
I just had these guys fix my AC. Courtesy when booking my appointment. Quick availability. Offer great preventive maintenance. Reasonable pricing. My AC was out. They did an analysis, provided visual options on the tablet. Antonio was professional, kind, informative and very knowledgeable.
Positive: Professionalism, Punctuality, Quality, Responsiveness, Value Jose was Timely, professional and friendly. My equipment wasn’t t even BROKEN!!! I didn’t know that and could have been taken advantage of. Jose took the time to explain the situation to my dim butt and it was up and running in 30 seconds. As a single woman and a home owner, companies like this provide people like me peace of mind. I’ll be using them in the future! Thanks Jose and 4Points! Service: Ductless heating & A/C services
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