Kathleen A.

Positive: Professionalism, Punctuality, Quality, Responsiveness, Value

I called for service late afternoon 15 minutes before the close of their normal business hours. (They also provide 24-hour emergency service which thankfully I didn’t need). I was greeted by a very professional and friendly scheduler named Jeanne who went out of her way to listen, commiserate and assure me she will take care of me no matter how long it takes. She placed me on the next day’s calendar.

I received both a text and call the following day explaining Daniel, HVAC Tech, would be on his way and provided me with a short bio and picture of Daniel. Nice touch. Daniel was professional and personable, very knowledgeable, and walked me through his assessment process. He took great care while bringing in his equipment and efficiently completed the task at hand. No pressure to purchase yearly maintenance and safety add-ons to the system. I also appreciated not having to give up a lot of work time. Start to finish was approximately 90 minutes. Will definitely use them again.
Service: Thermostat repair